These 6 items will ensure your insurance claims are finalised seamlessly

Submitting claims to your insurer can be a massive hassle and many times pay-outs are delayed due to missing information or incomplete documentation. Luckily, Cornerstone Insurance Brokers have put together a few ways you can prepare for insurance claims, even before they occur.


The International Mobile Equipment Identity, or IMEI, is a unique numerical identifier for every mobile device in the world. For example, if you take your phone in for repairs, they will track it using the IMEI to make sure it’s not accidentally switched with another device that may be the exact same model as yours.

This information is equally valuable to your insurer, because it helps them identify your mobile device and helps to make sure that it’s insured correctly. It can also help them to track it when it has been stolen on lost. When you submit a claim for any mobile device, your insurer will most definitely ask you for the IMEI number, so having it handy will help to make your claim experience less frustrating. You can obtain your IMEI number for your cell phone by dialling *#06# from your phone or smart device.

Serial numbers

When you submit a claim, one of the first things your insurer will look at is whether you have provided the serial number of the item you are claiming for. This is especially important for electronic equipment like computers, mobile phones as well as some vehicles and industrial machinery. If you make sure that your insurer or broker has all the necessary serial numbers as soon as your items are insured, your claims process will be much smoother and less stressful.

Valuation certificates for jewellery and gems

Submitting valuation certificates when you insure any jewellery or gems will greatly help the claims process, mostly because it will provide your insurer with an accurate and up to date value of the items, which means an accurate pay-out value. If you don’t have a valuation certificate, most qualified and experienced jewellers will be able to supply you with one after inspecting the items. Also, remember to update your valuation certificate every two years.

Tracking certificates

If you have indicated that your vehicle has a tracking device installed, you will have to be able to prove it to your insurer. This can be done in the form of a tracking certificate that you can obtain from your tracking provider. Be sure to check the condition of your tracking device regularly on order to make sure that it is working properly. If you need help obtaining your tracking certificate or you are not sure if you have a tracker installed, contact Cornerstone Insurance Brokers today and we will help you out.

Proof of ownership / proof of purchase

This is pretty straight forward. You cannot claim for items you do not own and having proof of ownership for your items will ensure that you don’t run into any problems when claiming. A valid roof of ownership can be anything from a car registration certificate, invoices, cash slips etc – anything that proves you purchased and therefore own the item(s) in question. This can be especially handy when you are a victim of a house burglary or fire when multiple items are lost or damaged. In these cases, your insurer may insist of proof of ownership of all the items you claim for. Best practice is to keep all the slips of the items you’ve bought for as long as you can.

Inventory forms

Do you keep track of all the items in your home? If you ever need to submit a general household claim, an inventory form will be indispensable. Ideally you should relook and update your inventory form every couple of months to make sure you include new items purchased and exclude any items you no longer own.

Although all these items are vitally important, the best way to ensure your claims, Are you unsure about your current short-term insurance policy or do you need assistance with understanding the policy wording? For all our short-term insurance needs, contact Cornerstone Insurance Brokers today for expert advice and world-class service.

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